“people have been queuing up from Saga Insurance to ask her fatuous questions like 'Why do you take water tablets for oedema?' and 'What are statins for?'. She has been probed for all sorts of questions about her health. She is in her nineties and the torrent of questions has made her cry. You have been happy to have insured her previously up to and including a year ago. What's the difference now that you have to be so unpleasant to an old lady?”