“Basically my net connection has been disconnecting too often, it's now unreliable. The only way I could find to contact them was an online help, it starts off with awful AI and then it transferred to what claimed to be a human but they often write like a broken AI. They kept me on the chat for over 3 hours going round in circles with no answers and still did not resolve my issue, they were getting me to do irrelevant checks repeatedly, answering with nonsense, and asking if there was anything else they could help with before they go despite not even beginning to fix my issue. It was obvious that they were trying to get me to quit the chat, to just leave, but I persisted for over 3 hours before letting them know that I was unhappy with what they were doing, at which point they abruptly terminated the chat. I know from some of the things said that the people on the other end had no idea what they were talking about. The online help was rude, beyond unhelpful, illogical, often just nonsense.”