“esure do not investigate who is at fault! Here’s the facts of the case: the driver hit me turning a corner I was waiting at. He wouldn’t give his details and drove off. The police have tried to trace the driver with no luck. The company nor the other driver reported the accident, it only came to light when I made a claim. Esure wouldn’t repair my car for minor damage. Copart under valued my car by £2k. Esure have taken £245 excess and now want another £500 for the policy balance.”